First off, if you are experiencing any unusual symptoms please call your provider or 911 to get medical assistance immediately. Otherwise, a discrepancy in measurements between devices is not uncommon. There are several reasons this could happen such as: using device manufactures using different benchmarks, the time difference between the measurements and even the time of day you took device readings. Here are some ways you can solve this dilemma:
With just a couple minutes apart, take a blood pressure reading with one device and then with the other device. Compare the results. If the results are not too different from one another, then we recommend being consistent with taking your blood pressure measurements every day with the device Kura assigned to you. Even if the measurement is a little off, we can still establish data trends that your doctor can use to manage your health condition.
Next time when you go to the clinic, remember to bring both devices with you so that your provider can verify the accuracy of the devices for you. If the device Kura sent you is not accurate we will work with your doctor to replace it at no cost to you.
You can send a message about your concern to your doctor and their care team using the in-app chat feature. For assistance on how to send a message, please refer to your Quick Start Guide "How to communicate with your doctor".